FAQ

Frequently Asked Questions

Are your products body-safe?

Yes! Every item we carry is made from body-safe materials like medical-grade silicone or ABS plastic, rigorously tested to ensure safety and comfort for intimate use.

Is your packaging discreet?

Absolutely. All Afterglow Co. orders ship in plain, unbranded packaging with no product names or logos visible—just good vibes in a private box.

Where do you ship?

We currently ship across the U.S., Canada, the UK, Australia, and select international countries. If you're unsure whether we ship to your location, reach out to our support team—we're happy to help.

How long will it take to receive my order?

Most orders ship within 2–4 business days. Delivery time depends on your location, but typically ranges from 5–12 business days. You’ll receive tracking details as soon as your order ships.

Do you accept returns or refunds?

Due to the intimate nature of our products, all sales are final for hygiene and safety reasons. However, if there’s a defect or issue with your order, please email us within 7 days—we’ll make it right.

What if I have a question that isn’t listed here?

We’re here for you. Reach out anytime at support@afterglowco.com and someone from our team will respond within 24–48 hours.